The cost said 0, but it's hard to tell if that was intentional or a dysfunction. At the checkout some items appeared to be free. I looked for free registers and free vinyl check books like banks give out. This info may appear late in the process, like during checkout, but isn't there while you are shopping. Some missing info: prices of items, what kind of checks an item is (regular, duplicate), how long it takes to get the checks, how long it takes to get items delayed due to supply issues. Given that, their outdated website with missing information was alarming. This large company has been around for a long time. (Seriously, read all the other reviews which are chiefly a well-deserved 1-star.)Ĭonsumers: SHOP ELSEWHERE! See critical reviews Reviews (6) Harland Clarke: Do better by your customers.įinancial institutions: Contract literally ANY other company. When I did finally speak to a human, I was informed that my order was not entered properly (by the previous CSR,) would never be fulfilled, and needed to be cancelled and a replacement order placed.īottom line: I should not have to manipulate Harland Clarke's faulty automated system to learn that Harland Clarke screwed up my order. To 'hack' this system, enter '0' as your routing number and you will be presented with different options which will eventually connect you to a real person. This is a critical failure on the part of Harland Clarke and for this alone, I wish I had ordered through literally any other company. You are never provided an opportunity to speak to a human because they don't WANT you to speak to a human. Gives you the minimal amount of information and disconnects. Instructs you to check/shop the website and disconnects, or 2. If you have a pending order, the system's options tree will always pigeonhole you towards two outcomes: 1. This notifies the system on whether you have a pending order.

The automated phone system prompts you early in the call to enter your routing and account info. My firm placed an order for business checks over the phone almost three weeks ago, the status details of which did not show on the website.

Harland clarke check printing company